the orifice

sometimes work gets a bit tough. Had two calls today, both from unhappy, desperate people who felt rightly or wrongly they'd been dealt with unjustly. And boy did they let me know about it. Supervisor boy evaporated at the first signs of confrontation and it was just yours truly, the departmental rule book (a very poorly put together piece of work) and my angry public. I ummed and ahhed and apologised and hemmed and hawed and advised and refused to commit and generally acted like the kind of prick I despise. Came home feeling lower than a snake's arsehole.